Frequently Asked Questions
Frequently Asked Questions

Below you'll find answers to the questions we get asked the most about our products and services.

Where can I get one?
Our luggage tags are included with an IDpack in the Cloud plan (Business, Professional, or Enterprise). IDC is the best solution for designing, managing and printing plastic ID cards online. Visit IDC website

What is "Message and data rates may apply"?
LuggageTag in the Cloud will not charge you for text messages (SMS). However, you may see usage charges from your service provider depending on the type of plan you are currently on. If you have an unlimited international text messaging plan, then you don't have to worry. If you don't have an unlimited plan, then it will charge you whatever the cost of each text message is for your provider.

Is there a chip in the LuggageTag in the Cloud?
No there is not. We thought about it but decided not to do it. First, for security reasons, it would be too easy for the authorities to track your luggage. Second, the price would have increased by $3-4 per tag.

How secure is the LuggageTag in the Cloud website?
We take website security very seriously and use the latest industry-standard SSL (secure sockets layer) encryption to protect your personal information. All online transactions are encrypted and sent securely over a 2048-bit SSL encryption (the same security that banks use).

What are the dimensions of the tags?
Dimensions: 3.375″ x 2.125″ (85.6 mm x 54 mm) – Corner Radius: .09″ (2.29 mm).

Where is my luggage?
Until someone reports your lost luggage via our system in the Cloud, we don’t know. There is no GPS or electronic traceability for your luggage. Someone in a hotel, airport, taxi, bus, train, etc… must visit our website or scan the QR code and then fill out the form so that you can make arrangements to get it back. LuggageTag in the Cloud has no way to track your luggage unless someone enters your unique code in our system.

Can you help me get my luggage back?
We are closely monitoring lost luggage in our system and will inform you in real-time (24 hours a day, 7 days a week) via SMS and email as soon as your luggage is reported found. But it’s your responsibility to contact the person who found it using the information we send you and make arrangements to get it back.

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