FAQ

LuggageTag in the Cloud frequently asked questions (FAQ). Below you'll find answers to the questions we get asked the most about our products and services.

When will I get my order?

Your order will go into manufacturing as soon as it’s received and will typically ship out within 48 hours. Delivery usually takes 3 to 5 business days within Canada, 3 to 10 business days to the US and 5 to 14 business days to the rest of the world.

What are the dimensions of the tags?

Dimensions: 3.375″ x 2.125″ (85.6 mm x 54 mm) – Corner Radius: .09″ (2.29 mm). The thickness is about twice that of a credit card.

What are the tags made from?

Each tag is printed on a high-vibrancy, color-enhancing, premium-grade PVC card stock that is securely laminated on both sides with PolyGuard™ Overlaminate Holographic 1.0 mil, high-quality, waterproof and scratch resistant.

What is your return policy?

If for any reason you are unhappy with your order, please contact us. If you need to return your tag, we offer a 30-day return policy.

What forms of payment do you accept?

We accept Visa, MasterCard and American Express from most countries in the world.

How secure is the LuggageTag in the Cloud website?

We take website security very seriously and use the latest industry-standard SSL (secure sockets layer) encryption to protect your personal information. All online transactions are encrypted and sent securely over a 2048-bit SSL encryption (the same security that banks use).

Is there a chip in the Luggage Tag?

No there is not. We thought about it but decided not to do it. First, for security reasons, it would be too easy for the authorities to track your luggage. Second, the price would have increased by $3-4 per tag.

Why am I not receiving emails from LuggageTag in the Cloud?

Please, check your spam/junk folder. To prevent these emails from being marked as spam, add a rule or filter to accept all emails from these addresses:

no-reply@luggagetag.cloud (Email notifications from our site)
customercare@luggagetag.cloud (Customer Care)
support@luggagetag.cloud (Customer Support)

Where is my luggage?

Until someone reports your lost luggage via our system in the Cloud, we don’t know. There is no GPS or electronic traceability for your luggage. Someone in a hotel, airport, taxi, bus, train etc… must visit our website or scan the QR code and then fill the form so that you can make arrangements to get it back. Luggage Tag in the Cloud has no way to track your luggage unless someone enters your unique code in our system.

Can you help me get my luggage back?

We are closely monitoring lost luggage in our system and will inform you in real time (24 hours a day, 7 days a week) via SMS and email as soon as your luggage is reported found. But it’s your responsibility to contact the person who found it using the information we send you, and make arrangements to get it back.

What is “Message and data rates may apply”?

LuggageTag in the Cloud will not charge you for text messages (SMS). However, you may see usage charges from your service provider depending on the type of plan you are currently on. If you have an unlimited international text messaging plan, then you don’t have to worry. If you don’t have an unlimited plan, then it will charge you whatever the cost of each text message is for your provider.